A Real change in approach of quality management system audit

Abstract

Quality management systems became more important in developing of all kinds of works and production in organisations. During last decade there has been a growing recognition that quality does not result from simply imposing rules, but from the need for organizations to create and maintain an environment in which people are motivated to do the right things right without having to be told. International Standards Organization prepare important standard ISO 9000:2000 that reflects that recognitions. The bureaucracy has been replaced by 8 quality management principles that aim to help organizations to achieve sustained success. There are a number of approaches generally used in conducting internal and external quality system audits but not all of them are effective. A more effective is processes based auditing. The auditor seeks to establish ihe results the organization desires to achieve, determines that these results take into account the needs of the customers and the interested parties and then examines the way that processes are managed to achieve these results and improve performance. Very useful for auditors go outside of the usual scope of assessment and obtain qualitative feedback from the organization's key external stakeholders. For this purpose auditor can use the Good Corporation Standard as example. The Good Corporation Standard is based on a core set of principles that defines a framework for a responsible approach to managing the needs and expectations of any organization's key stakeholders.