Vartotojų teisė į informaciją pagal naująjį vartotojų teisių direktyvos pasiūlymą: žingsnis pirmyn?
| Author(s) | |
|---|---|
Bublienė, Danguolė | Vilniaus universitetas |
Mykolo Romerio universitetas |
| Date Issued |
|---|
2011 |
Šiame straipsnyje analizuojamas vienos iš kertinių vartotojo teisių – teisės į informaciją – reguliavimas Europos Komisijos pasiūlytame Direktyvos dėl vartotojų teisių projekte: analizuojamos vartotojo teisės į informaciją užtikrinimo tendencijos, informacijos turinio problematika bei vartotojo standarto klausimas vertinant informacijos pakankamumą bei sutarties sąlygas skaidrumo principo požiūriu. Kartu trumpai aptariamos nacionalinės galimybės imtis priemonių vartotojo teisei į informaciją pagerinti.
The Proposal confusedly regulates the consequences of non-disclosure in relation to regulation of contract terms, which are not transparent. However, it should be considered that the recognition of the term as unfair is one of the consequences of non-disclosure and that a term that fails to comply with the requirement of transparency is contrary to the principle of good faith. Additional measures might be applied for improving the consumers’ right to information at national level: The State Consumer Rights Protection Authority should not only publish all of its decisions related to unfair terms and unfair commercial practice, but should also justify its decisions (provide detailed argumentation and motivation in the decisions); in addition, it could analyze its decisions and provide certain recommendations for consumers and businesses. The Proposal gives no answer as to the kind of consumer standard to be applied by implementing the consumers’ right to receive information and by applying the transparency principle. If the benchmark of the consumer means that the consumer should not only read the terms of the contract but should also ascertain the meaning and the scope of the contract terms, understand all of them, etc., the essence of consumer protection philosophy would be denied. Such a benchmark of the consumer is when a person can understand the information provided and the contract terms without any additional endeavour, especially without any assistance of third parties.