Conceptualizing ICT-enabled co-creation of public value

Abstract

Traditional views on the public value creation focus on the public sector organizations as sole initiators of the value creation processes. The rise of interactive Information and Communication Technologies (ICT), however, opens new opportunities for broader engagement of civic stakeholders in the public value generation. The concept of co-creation is seen as a new framework describing the shift from considering organizations as the definers of the value to a more inclusive and collaborative processes involving the end-users and other external actors. The article proposes a conceptual framework providing holistic integration of current research efforts on the co-creation of public value by focusing on the initiatives originating outside governmental entities. The conceptual framework provides understanding on how ICT-enabled co-creation should be utilized in the generation of the public value.