Business Source Corporate Plus

Since the mid-1990’s when the Internet emerged and the Web came along, it started a massive transformation in commerce, trade and economic landscape. Innovative technologies, intelligent assistants, smart devices are surrounding us in everyday life. They help us, anticipate us, make everyday life and tasks more manageable. For example, the logistics industry has changed dramatically since World Wide Web emerged. Manufacturing, transportation, last-mile delivery – all these areas and services have improved exponentially and keep getting better and more intelligent with the emergence of technologies and Artificial Intelligence. Industrial revolutions have affected the whole manufacturing and service industry, and it led to improvements in productivity and quality of service without a doubt. But together with progress and quality, some challenges accumulate in the companies, such as adopting new technologies and new concepts such as robotics, cybersecurity and artificial intelligence. These technologies are the “plants” of Industry 4.0. This paper aimed to present a comprehensive analysis of the interconnection between Industry 4.0 and Logistics 4.0, their impact on production, service delivery, working conditions, and how technological development creates a competitive advantage. To achieve the article's aim, the analysis is based on the literature review of scientific researchers and authors whose results contribute to science.