The competencies of experts

Abstract

Presented paper aims to reveal the problems related with the development of employees consulting skills. Authors introduce and discuss various theories related with expertise, social and cognitive competence. The impact of these competencies on the professional success of employees as the consultants are being analysed. The paper provide the results of the survey, which allows us to disclose how consumers react toward the consulting activity, how they perceive consultants’ competencies in the consulting process. Obtained results allow authors’ to conclude that the value of the consulting is not perceived adequately by all consumers and the lack of the holistic mindset towards the consultant competencies exists. The theoretical value of the research lays in development and testing of tree-dimensional approach toward consulting competencies. From the practical standpoint the paper allows us to indicate the competencies, which require further development.