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Conflict Management: What is Important to Learn, and How to Improve?
Date Issued |
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2022 |
This article highlights the importance of conflict management skills for successful interpersonal communication. The aim of this small volume study is to encourage students for their conflict management skills development and serves for their communication skills improvement using ability to move from the position towards the interests and real needs of the people. The article starts with an introduction to main conflicts styles, continues with discussion on individual factors of effective conflict management and ends with suggestions for more collaborative approach towards conflict resolution and concrete techniques to achieve it. This small volume study was carried on using the scientific literature analyses and professional experience of the authors. Conclusions of the article emphasize the inevitable importance of individual characteristics of a person in conflict management, as first of all every individual should know well himself and be able to evaluate its own conflict intelligence. The role of educators, university staff and practitioners is named as crucial in students’ motivation and encouragement to gain more knowledge and skills in conflict management.
ERASMUS+ Strategic partnership project “Development of Interdisciplinary skills for cooperation and conflict management” |