Development of missing it competencies in a public sector institution

Abstract

Human capital is the key factor for the success and sustainability in any organization. Hiring highly qualified information technology specialists for public sector institutions is complicated, and there are several reasons for this, not just wages. One is that the activity of the institution is very specific and deep delve into it is unattractive because the acquired knowledge will be difficult to reuse in another job. Therefore, it is worthwhile for the institution to find and train employees already working in the institution and willing to take a challenge to obtain the competencies that are most lacking in the institution. Launching a project requires addressing several both organizational, communication and psychological issues. There is a need to reconcile the distribution of workload, responsibilities between routine and new functions. It is particularly important to ensure good relationships between employees who have acquired additional competencies and other colleagues as well as with line managers. One of the largest public sector institutions in Lithuania has taken this path. The article examines the problems encountered when starting the project, the decisions taken, and the results obtained. The views of the project manager and the employees, who have acquired the new competence, are presented.