An example of electronic document and workflow management system for sustainability transition in the public sector

Abstract

Sustainability transition relies on transformation processes by changing steady practices in the field of organisational management. Public organisations always deal with a huge amount of documents. As a result of sustainability transition, public institutions focus on the shift from paper documents and paper-based processes to electronic documents and processes. However, the adoption of electronic document and workflow management system (EDWMS) is related to challenges, as not only conducive, but also inhibiting factors could be indicated. The paper analyses the theoretical perspectives on EDWMS adoption in the light of sustainability transition. The main focus is placed on the technology-organisation-environment (TEO) framework. The empirical evidence are based on a public institution case analysis, while empirical data are collected using quantitative and qualitative methods. The paper provides a practice-based decision model for EDWMS adoption emphasising transformation including economic, social and environmental dimensions.