Methodological Approaches to Assessing the Quality of an Organisation’s Performance
| Author | Affiliation |
|---|---|
Prakapienė, Dalia | |
The General Jonas Žemaitis Military Academy of Lithuania |
| Date |
|---|
2022 |
In line with the principles of modern management [2, 9, 10], it is essential to assess the quality of an organization’s performance. Performance evaluation is a dualistic process [11] which involves self-assessment and external evaluation. Depending on the culture, traditions, internal structure, and size, etc. of each organisation, quality assessment is carried out using different methodologies [12], with conclusions based on quantitative and/or qualitative data. Often the collection and analysis of data becomes a routine and inert activity, turning the evaluation process into an end in itself. The lack of reflexivity in the evaluation process steadily reduces the perception of the meaningfulness of individual management cycles by focusing only on the implementation of individual management functions, thus undermining the internal sustainability of the organisation. One of the problems is the lack of reflection on the meaningfulness of an organisation’s performance evaluation processes, leading to inertia in performance evaluation. A discussion of the methodological approaches to assessing the quality of an organisation’s performance can help to address this problem by answering some of the meaningful questions that help to understand the importance of quality management in an organisation, both at the individual and at the organisational level. Therefore, the focus of this paper is on methodological approaches to assessing the quality of an organisation’s performance. The aim is to present methodological approaches to assessing the quality of organisational performance. The paper focuses on action research as a methodological approach to evaluation and case studies as a methodological approach to external evaluation, showing how the two are closely interrelated and how they can be used more frequently and successfully in quality management research. The article was prepared using the method of summarizing scientific and methodological literature. [...]