Key performance indicator disclosures through the internet: towards an integrated scoreboard

Abstract

Considering the intensity and categorisation of in information disclosure, a standard framework is required in order to ensure a dynamic comparison between companies or sectors. Research limitations. The scope of this research is the regulated market of Portugal. Further research can include sample companies listed in other European regulated markets or even non-listed companies. The selection of indicators for the proposed framework was based exclusively on frequencies and not on the value and importance attributed to them by stakeholders. Thus, a survey is required in order to certify that the selected indicators are the ones that best fit stakeholder expectations and needs. Furthermore, the research was based on website content and management report analysis that determines a certain level of subjectivity, natural source of interpretation biases. Practical implications. Empirical evidence is the basis for a structured KPI scoreboard proposal in order to ensure a periodical comparison between companies, from the perspective of external stakeholders. Originality/value. This paper grants and promotes an integrated overview about the key performance indicators expressly disclosed to stakeholders through Internet by Portuguese listed companies. This evidence has used scoreboard proposal as a basis for towards a comparative analysis in the traditional balanced scorecard perspectives. This scoreboard can be disclosed to the market by companies as a basis for an overall performance evaluation and business comprehensiveness. However, further developments are required, in particular in the domain of policy making. Information disclosed to the market is not regulated enough in order to minimise the performance analysis discretion and overall transparency.