Approaching business systems through the lens of knowledge management technologies

Abstract

Any business system is designed to achieve the business strategy. It can be reached by connecting all an organization’s parts and processes to work together effectively and efficiently. Knowledge management technologies can facilitate it to a great extent. These technologies are essential for contemporary organizations to become and grow successfully in the marketplace. However, the level at which the organization applies these technologies varies. The approach on how to analyze business systems from a knowledge management technologies perspective is essential because of the rapid change of the business environment in which effective and efficient business strategy seeks to be implemented. Knowledge management technologies are enablers to simplify knowledge identification; acquisition of knowledge; knowledge development; knowledge sharing and dissemination; use of knowledge; knowledge preservation, and others. There are endless cycles of information transfer. Knowledge management processes ensure the smooth transfer and use of knowledge in organizations. The paper aims to present the approach to valuing business systems from a knowledge management technologies perspective. As the term knowledge management technologies is complex and confusing, first based on a literature review, the analysis of how to classify those technologies is performed. The business system is analyzed from a socio-technical system perspective and an approach to valuing it is presented. The paper contributes with these findings: 1) provides the results of scientific analysis on approaches to how to classify knowledge management technologies, 2) determines an approach to valuing business systems from a knowledge management technologies perspective consisting of five-level maturity construct. Based on the approach in the future, the evaluation methodology will be constructed. As the paper provides the theoretical background of the business system evaluation strategy from a knowledge management technologies perspective, the future work will incorporate the development of the method for practical applications.