Elektroninių viešųjų paslaugų įgyvendinimas Šiaulių apskrities savivaldybėse

Abstract

In the final master‘s paper of public administration some problems are analyzed which are related to electronic public services and their implementation. The object of the research – the public electronic services in the municipalities of Šiauliai district. The purpose of the research – to substantiate the model of implementation of the public electronic services, which tally with the Šiauliai district residents’, municipality employees’ and business subjects’ requirements and to set chances for its practical implementations. The objectives of the research: 1. To define the concept of the public electronic services, their types and regulation in the law regulations of Lithuania and EU. 2. To induct the employees’, residents’ and business subjects’ knowledge about the public electronic services and their demand. 3. To determine the opportunities of implementation model of the public electronic services in the municipalities of Siauliai district. 4. To find out the possibilities of using the electronic public services of the electronic public services consumers’ and suppliers��. The analysis of some laws and scientific literature is set in the theoretical part of this paper. The researched questions are related to the concept of the electronic public services (further – EPS), their demand, significance, necessity, their level of maturity and analysis of distribution. The demand and importance of the electronic public services is researched in the municipalities of Siauliai, the segment of electronic public services is analyzed, and all possible aspects of the analyzed practical implementation are introduced in the practical part of the paper. The methods of statistic data, comparative analysis, inquiry, deduction, analogy, generalization, and induction are used in this part. In course of the paper the provided definitions of the EPS and the division of these services into the levels are not identical in the researched sources of Lithuania and EU. Also the majority of respondents who took part in this research wished that at the moment supplied public services would be changed into electronic ones. Respondents prefer EPS for the gain in time, and a bit less for the more convenient and simple way of the service supply, order and receiving. The introduction of the electronic public services could lead to some negative changes such as the interruption of the work while introducing software, reorientation of the employees, additional expense while reorganizing the administration structure of the municipalities, growth of the workload. During the enquiry it emerged that 41 per cent of questioned residents and business subjects have no opportunity to use Internet. However, if there was a possibility of the Internet approach, even 84 per cent of them would use the electronic public services. In summing up the research results and with an eye to forward and to easy the implementation of EPS in the municipalities of Siauliai district an offer is made to educate the society (with the help of television programmes, press, radio, and the Internet), to agree with the law regulations of Lithuania and European Union, and to reorganize the inner structure of institutions which offer public services.