Socialinių paslaugų teikimo karantino metu patirtis: X miesto socialinių darbuotojų atvejis
Čepulė, Asta |
Licencinė sutartis Nr. MRU-EDT-917
2020 - 2021 The COVID-19 pandemic marked a new stage in the development of humankind. The likelihood of a recurrence of similar pandemics in the future is very high, and humanity will be forced to adapt to and take responsibility for the new world order. In this context, organizations providing social services must adopt new practices to ensure a smooth and efficient service delivery process during quarantine. The aim of the work is to analyze the experience of providing social services during quarantine. Work tasks: 1. to present the concept and classification of social services; 2. to analyze the theoretical aspects of the provision of social services and quality assurance during quarantine; 3. to analyze the experience of providing social services in foreign countries during the COVID- 19 period; 4. to perform an analysis of the experience of providing social services at the city social services center during COVID-19. Research methods. analysis of scientific literature, analysis of statistical data and documents, qualitative research method (interview). Structure of the work: the work consists of three parts. The first part defines the concept of social services and provides a classification. Models of social service provision and their importance in the face of quarantine (pandemics) are examined. An overview of Europe and others. countries ’experience in providing social services during COVID-19. The second part develops the research methodology and analyzes the experience of providing social services during COVID-19. Solutions for improving the provision of social services during quarantine are presented. Results of the research: during the COVID-19 period, the demand for social services changed, the demand for counseling, psychological assistance, care services increased, and the demand for social services at home decreased. During the analyzed period, social workers and clients had to adapt to the usual changes in the provision of services. Despite all the difficulties, social workers have been able to move many social services to a remote environment. The biggest difficulties arose in establishing contact with the customer, providing services remotely. New working methods have been applied to maintain the quality of services. Social workers faced organizational difficulties, the main ones lacking information, various organizational problems related to the transition to telework, lack of human resources, frequent changes in legislation, frequent change of work schedules, heavy workload, customer resistance to telework, stress and tension at work. Participants in the study lacked the most psycho-emotional support, relevant information and assistance.