Use this url to cite publication: https://cris.mruni.eu/cris/handle/007/24764
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Hybrid methods of process and project management: Would they work for mass customization in public sector?
Type of publication
Straipsnis recenzuojamoje užsienio tarptautinės konferencijos medžiagoje / Article in peer-reviewed foreign international conference proceedings (P1d)
Author(s)
Baranauskas, Gedas | ERGO Insurance SE |
Title
Hybrid methods of process and project management: Would they work for mass customization in public sector?
Date Issued
2018
Extent
p. 516-533
Is part of
Proceedings of the International Conference on Creativity and Innovation. September 10-12, 2018 / Xu F. (ed.) ; Japan Creativity Society. Osaka : The Institute for Creative Management and Innovation of Kindai University, 2018.
Field of Science
Abstract
Under complex conditions of dynamic and demanding Global market and business environment, both private and public sectorsface a number of opportunities and challenges how to stay competitive, cost effective and customer-oriented organizations at the same time. The usage of hybrid (integrated) process and project management methods and implementation principles of the concept of Mass Customization are key drivers to reach agility and flexibility which are oriented to a customer together keeping a superior service or production quality and a balanced price. The present article aims to reveal most common and best practices from private sector experience which might be applied to modern non-profit organizations as well as to identify main obstacles and issues in public sector which should be taken into consideration. Combination of content analysis of theoretical and practical researches of recent 5 years and results of online expert interview generates a conceptual 3 phasesstep by step model. It might be used in cases of short term transformation period in public sector or other non-profit sector organization as guidelines to reach a next level of service customization, process improvement and overall cost savings.
Type of document
type::text::conference output::conference proceedings::conference paper
ISSN (of the container)
2434-3013
eLABa
37092602
Coverage Spatial
Japonija / Japan (JP)
Language
Anglų / English (en)
Bibliographic Details
38