Use this url to cite publication: https://cris.mruni.eu/cris/handle/007/33100
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A model for the implementation of public e-services
Type of publication
Straipsnis recenzuojamoje Lietuvos tarptautinės konferencijos medžiagoje / Article in peer-reviewed Lithuanian international conference proceedings (P1e)
Title
A model for the implementation of public e-services
Publisher (trusted)
Mykolas Romeris University |
Date Issued
2013
Extent
P. 157-168
Is part of
Development of social technologies in the complex world: special focus on e-health : international conference social technologies ’13 : conference papers [Elektroninis išteklius]. Vilnius : Mykolas Romeris University, 2013. ISBN 9789955195863.
Field of Science
Abstract
Purpose – to present a model for implementing public e-services providing factors to ensure the operational effectiveness; Design/methodology/approach – analysis of scientific literature – applied to reveal the concept provisions of the valuation of public e-services, the forms of resistance to changes, and the stages of the organization of e-services. Findings – the model for implementing public e-services has been proposed, which allowed an assessment of the public sector activity system, with new components not considered in other scientific papers: readiness to implement a public e-service; technology for developing e-services; the quality of realizing an e-service; results of e-service usage; impact of the realized public e-service; Research limitations/implications – new IT and implementing innovative solutions to public e. service performance indicators will also vary; Practical implications – the findings may be helpful for public administration institutions that develop and implement the e-government policy in the field of public services, to properly evaluate and improve the effectiveness of public service, problem solving and making rational decisions based on the research results. Originality/Value – a model of public e-services implementation has been development and presented, describing the correlation between inputs, outputs and results and providing the problems of public e-service implementation efficiency and effectiveness.
Type of document
type::text::conference output::conference proceedings::conference paper
ISBN (of the container)
9789955195863
eLABa
3204735
Coverage Spatial
Lietuva / Lithuania (LT)
Language
Anglų / English (en)
Bibliographic Details
20