The patients’ opinion on the use of information technologies at the Šeškinė Outpatient Clinic and “Centro poliklinika” Outpatient Clinic of the city of Vilnius according to the age of patients

Abstract

Objectives: The objective of this study is to as- sess patients’ opinion of the information tech- nologies (IT) electronic registration systems at the “Centro poliklinika” and Šeškinė outpatient clinics in Vilnius City. Material and Methods: The survey was conducted in May-June, 2012. In the course of the primary survey, one questionnaire was handed out to one in tenth of the newly ar- rived patients. Total number of 650 question- naires was distributed. 563 respondents partici- pated in the survey (feedback rate—86.6%). Sta- tistical analysis of data was performed by means of personal computer using SPSS software package. Results: 54.7% of respondents state that they make use of the possibility of online registration with the family doctor. 85.05% of respondents indicate that a doctor, when making the next appointment or referring to the medical specialist, registers a patient on site by means of computer. Upon arrival of a respondent to the reception desk of the medical establishment, 90.3% of respondents are registered by means of computer. 72.4% of respondents say that they have a choice to telephone and inquire about the time of visit if they have forgotten the visit time or lost the appointment sheet. Majority of re- spondents using the online registration option belong to the age group between 21 and 40 years—35.3%. Conclusions: Answers by the res- pondents and the breakdown between “Centro poliklinika” and Šeškinė outpatient clinics are very similar and no essential differences have been determined.