Particularities of Change Management in Public Sector Institutions

Abstract

Macro-environmental factors such as global and national public management reforms, economic crises, the COVID-19 pandemic, changing security situations (for example, the war in Ukraine), and the evolution of political and legal systems, the development of a knowledge economy and innovations (eg, big data, e-government initiatives), climate change, migration and demographic challenges, changing societal values and needs, are some of the factors that form various level requirements for public sector institutions to implement changes. Institutional changes at the micro and nano levels can be driven by various objective and subjective reasons, such as the desire to improve the quality of public services, refine internal processes and structure, increase accountability, reduce institutional budget expenditures, increase efficiency, change civil servants’ behavior in the desired direction, implement technological systems, consolidate institutions. It should be noted that changes in public sector insti tutions can be understood as planned and purposeful activities, or as unplanned activities dictated by various external environmental factors, hence the tools and results of these change programs dif fer.(Schmidt, et. al., 2017, p. 11-13, Nograšek, 2011, Karp, Helgo, 2007, Brown, et. al., 2003, 2, Barcan, 2010, p. 94).