Business performance assessment in the customs administrations activity and trade facilitation measures

Nowadays customs underlines the importance of investment as a means of making a considerable contribution to economic development and the protection of society from security threats. Customs administrations are implementing trade facilitation measures and began assessing the activities of the business companies, pursuing to contract the status of the authorized economic operator. In order to capture the overall view and variations on customs’ capacities the need of the exploration of business performance appeared. Trade costs are growing in the value chain at every stage, when goods crossed state’s borders multiple times. Reviewing the empirical literature of business performance assessment issues, it can be said that emphasize different researches aspects. This paper analyses the role of customs administrations to secure and facilitate legitimate trade in international supply chain and seeks to encourage a debate to consider the fundamental elements of business performance measurement systems.