Digital Technologies in Social Work with Children and Youth: The Experiences of Social Workers

Abstract

The social work profession must possess the ability to adapt to digitization. Digital technology is a part of clients’ lives, especially when working with children and youth, whose lives and identities are shaped by both physical and digital experiences. This study explores how social workers experience digital technology in their practice with children and youth. Qualitative research with purposive sampling was used to consult 15 social workers working with children and youth in Lithuania, Latvia, and Slovakia. Data was gathered through in-depth interviews and analysed using content analysis. The findings of this study demonstrate that the utilization of digital technology enhances work efficiency and facilitates the intervention process, despite the presence of obstacles and ethical considerations. The use of digital technology in the intervention process helps engage clients, encourages their improvement, extends the possibility of assistance, offers broader external support opportunities, and promotes supportive interdisciplinary work. Nevertheless, the use of digital technology cannot be generalized to all cases, and is instead dependent on the client’s condition, available support, and the social worker’s ability.